Effective Date: July 22, 2026
Welcome to Poaknik. These Terms of Service (“Terms”) govern your access to and use of poaknik.com (“Website”), including the purchase of products available through our online store.
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website.
1. Company Information
Poaknik
Address
Hostatostraße 2-4
65929 Frankfurt am Main West
Germany
Phone
+49 69309015
Email
emailus@poaknik.com
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use this Website only for lawful purposes.
3. Products
Poaknik offers bamboo products for household and everyday use.
We make every reasonable effort to ensure that product descriptions, specifications, photographs, colours, and pricing are accurate. However:
- Product colours may vary depending on your device or display settings.
- Minor variations in natural bamboo materials may occur.
- We do not guarantee that every description is completely free from typographical or technical errors.
We reserve the right to correct errors at any time.
4. Pricing
All prices displayed on the Website are shown in the applicable currency and include VAT where required by applicable law unless otherwise stated.
Prices may be updated without prior notice.
Shipping charges, where applicable, will be clearly displayed during checkout before payment is completed.
5. Orders
Submitting an order does not automatically create a binding sales contract.
We reserve the right to:
- Accept or decline any order
- Cancel orders suspected of fraud or unauthorized activity
- Refuse orders due to stock availability or pricing errors
- Limit purchase quantities where necessary
If your order cannot be fulfilled after payment, any payment received will be refunded using the original payment method.
6. Payment
We accept the payment methods displayed during checkout.
Payments are processed through secure third-party payment providers.
Poaknik does not store complete payment card information.
7. Shipping
Delivery times provided on the Website are estimates only.
Actual delivery may vary due to:
- Carrier delays
- Customs procedures
- Weather conditions
- Public holidays
- Circumstances beyond our reasonable control
Risk of loss transfers to the customer upon delivery in accordance with applicable law.
8. Returns and Right of Withdrawal
Customers located within the European Union may have a statutory right of withdrawal in accordance with applicable consumer protection legislation.
Detailed information regarding returns, refunds, and withdrawal rights is available in our Return & Refund Policy.
Nothing in these Terms limits your mandatory statutory consumer rights.
9. Intellectual Property
All content available on this Website, including but not limited to:
- Text
- Product descriptions
- Images
- Logos
- Graphics
- Icons
- Website design
- Software
- Trademarks
is owned by Poaknik or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission unless permitted by law.
10. Acceptable Use
You agree not to:
- Violate any applicable laws or regulations
- Interfere with Website security
- Attempt unauthorized access to our systems
- Upload malicious software
- Misuse our services
- Use automated systems to scrape Website content without authorization
- Infringe intellectual property rights
We reserve the right to suspend or terminate access where misuse is identified.
11. User Accounts
If you create an account, you are responsible for:
- Maintaining the confidentiality of your login credentials
- Restricting access to your account
- All activities conducted through your account
Please notify us immediately if you believe your account has been compromised.
12. Privacy
Your use of this Website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, process, and protect your personal information in accordance with the General Data Protection Regulation (GDPR).
13. Limitation of Liability
To the fullest extent permitted by applicable law, Poaknik shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this Website or purchased products.
Nothing in these Terms excludes or limits liability for:
- Fraud or fraudulent misrepresentation
- Death or personal injury caused by negligence
- Any liability that cannot legally be excluded under applicable law
14. Product Warranty
Customers benefit from statutory legal guarantees provided under applicable consumer protection laws.
Any commercial warranty offered in addition to statutory rights will be described separately where applicable.
15. Force Majeure
Poaknik shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- War
- Government actions
- Epidemics or pandemics
- Transportation disruptions
- Internet or telecommunications failures
16. Governing Law
These Terms shall be governed by the laws applicable in the Federal Republic of Germany, without affecting any mandatory consumer protection rights available under the laws of your country of residence within the European Union.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on this page together with the revised Effective Date.
Continued use of the Website after changes become effective constitutes acceptance of the updated Terms.
19. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Poaknik
Hostatostraße 2-4
65929 Frankfurt am Main West
Germany
Phone: +49 69309015
Email: emailus@poaknik.com