Effective Date: July 22, 2026
Thank you for shopping with Poaknik.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from poaknik.com.
1. Order Processing
Orders are processed on business days only (Monday to Friday, excluding public holidays).
- Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
- During peak shopping seasons, promotions, or public holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email where available.
2. Delivery Areas
Poaknik currently ships to customers across most European countries.
If shipping is unavailable for your destination, you will be notified during checkout or shortly after placing your order.
3. Estimated Delivery Time
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery Time |
|---|---|
| Germany | 2–5 Business Days |
| Other EU Countries | 4–8 Business Days |
| Other European Countries | 5–12 Business Days |
Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping charges are calculated during checkout based on:
- Delivery destination
- Package size and weight
- Selected shipping method
The final shipping cost will always be displayed before payment is completed.
From time to time, Poaknik may offer free shipping promotions. Any applicable conditions will be clearly stated on our Website.
5. Order Tracking
Where tracking is available, customers will receive tracking information after the order has been shipped.
Please note that tracking updates depend on the shipping carrier and may not appear immediately.
6. Delivery Delays
Although we make every effort to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- Public holidays
- High shipping volumes
- Force majeure events
Poaknik is not responsible for delays caused by shipping carriers or customs authorities.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Poaknik cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update your order before it is dispatched.
8. Lost or Damaged Shipments
If your package arrives damaged or appears to be lost during transit, please contact us as soon as reasonably possible.
To assist with our investigation, please provide:
- Your order number
- A description of the issue
- Photographs of the damaged package or product (where applicable)
We will work with the shipping carrier to determine the appropriate resolution, which may include a replacement, refund, or other remedy where required by applicable law.
9. Customs and Import Charges
For deliveries outside the European Union, local customs duties, taxes, or import fees may apply.
These charges are determined by the destination country’s customs authorities and are the responsibility of the customer unless otherwise stated.
10. Partial Shipments
If your order contains multiple items, they may be shipped separately depending on stock availability or logistics arrangements.
You will not be charged additional shipping fees for split shipments unless clearly communicated before purchase.
11. Delivery Confirmation
Once an order has been delivered to the shipping address provided during checkout, delivery is considered complete.
If you believe your package has been delivered incorrectly, please contact us promptly so that we can assist in investigating the matter.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Poaknik
Address
Hostatostraße 2-4
65929 Frankfurt am Main West
Germany
Phone
+49 69309015
Email
emailus@poaknik.com