Effective Date: July 22, 2026
Welcome to Poaknik (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit poaknik.com or purchase products through our website.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
Poaknik
Address:
Hostatostraße 2-4
65929 Frankfurt am Main West
Germany
Phone:
+49 69309015
Email:
emailus@poaknik.com
2. Personal Data We Collect
Depending on how you use our website, we may collect the following categories of personal information:
Identity Information
- Full name
- Billing name
- Shipping recipient
Contact Information
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information
- Purchased products
- Order history
- Payment status
- Delivery information
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Website usage data
Communication Information
- Customer service enquiries
- Feedback
- Messages submitted through our contact forms
3. How We Collect Your Information
We collect information when you:
- Visit our website
- Create an account
- Place an order
- Subscribe to newsletters
- Contact customer support
- Participate in promotions where applicable
- Accept cookies
Some technical information is collected automatically through cookies and similar technologies.
4. Legal Basis for Processing (GDPR)
We process personal data only where permitted under Article 6 GDPR.
Legal bases include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
- Protection against fraud and abuse
Where consent is required, you may withdraw it at any time.
5. How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Verify payments
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Prevent fraudulent transactions
- Comply with legal obligations
- Send service-related communications
- Send marketing communications only where you have provided consent or where otherwise permitted by applicable law
6. Payment Information
Payments are processed through secure third-party payment providers.
We do not store complete payment card numbers or payment security codes on our servers.
Payment providers process payment information according to their own privacy policies and applicable legal requirements.
7. Shipping Providers
To complete deliveries, we may share necessary customer information with shipping carriers, including:
- Name
- Shipping address
- Telephone number (where required)
- Delivery instructions (if provided)
Information shared is limited to what is necessary for fulfilling your order.
8. Cookies
Our website uses cookies and similar technologies to:
- Operate the website
- Remember user preferences
- Maintain shopping cart functionality
- Improve website performance
- Analyse website traffic
- Enhance user experience
Where legally required, non-essential cookies will only be used after obtaining your consent.
You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie banner.
9. Analytics
We may use website analytics tools to better understand visitor behaviour.
These tools may collect:
- Device information
- Browser information
- Pages visited
- Time spent on pages
- Referral sources
Where required by applicable law, analytics cookies are activated only after consent.
10. Marketing Communications
If you subscribe to our newsletter, we may send updates regarding:
- New products
- Promotions
- Company news
- Special offers
You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us.
11. Sharing Personal Data
We do not sell your personal information.
We may share information only with trusted service providers, including:
- Payment processors
- Shipping companies
- IT service providers
- Website hosting providers
- Fraud prevention services
- Professional advisers where legally required
All third parties are required to process personal data in accordance with applicable data protection laws.
12. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are implemented in accordance with Chapter V of the GDPR, including the use of Standard Contractual Clauses or other legally recognised transfer mechanisms where applicable.
13. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Maintain business records
- Prevent fraud
When data is no longer required, it is securely deleted or anonymised.
14. Your GDPR Rights
If you are located within the European Economic Area, you may have the following rights:
- Right of access
- Right to rectification
- Right to erasure (“Right to be Forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to lodge a complaint with your competent supervisory authority
To exercise your rights, please contact us using the information provided below.
15. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Although no method of transmission over the Internet can be guaranteed to be completely secure, we continually work to maintain an appropriate level of protection.
16. Children’s Privacy
Our website is not directed toward individuals under the age of 16.
We do not knowingly collect personal data from children. If we become aware that such information has been collected without appropriate consent, we will delete it as required by applicable law.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be published on this page together with the revised Effective Date.
19. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us:
Poaknik
Hostatostraße 2-4
65929 Frankfurt am Main West
Germany
Phone: +49 69309015
Email: emailus@poaknik.com
If you believe your personal data has been processed unlawfully, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country of residence or in Germany.